Refund Policy

At Atlantic, customer satisfaction is our top priority. If your product arrives with a manufacturing defect or you are not satisfied with your purchase, you may request an exchange or refund according to the following conditions.

Timeframes

• Dissatisfaction with the product: up to 7 calendar days after receipt.

• Manufacturing defect: up to 30 calendar days after receipt.

For visible damage (broken glass, missing parts, scratches, etc.), you must notify us within 24 hours of delivery, sending photos or a short video of the product and its packaging. After this period, damage will be considered due to misuse.

Return Conditions
The product must be unused and in its original packaging, including all accessories and components.
Returns will not be accepted if the item has been altered or modified (for example, removing links from a bracelet).

Once the returned item passes quality inspection, the customer may choose to:

• Exchange it for another item available in stock.

• Receive a refund for the product’s value.

Shipping costs are non-refundable if the delivered product matches the order and is in good condition.

Warranty
All products include a 30-day warranty from the date of receipt.
To activate the warranty, the customer must send a video (up to 1 minute) or clear photos showing the defect, along with the original packaging and visible label.

Important: The warranty does not cover

• Aesthetic damage after purchase (cracked screens, scratches, dents).

• Damage caused by liquids or humidity.

• Unauthorized repairs or modifications.

• Improper use of accessories.

• Normal wear and tear (scratches, oxidation, loss of shine, reduced battery, etc.).

• Resistance tests not recommended (drops, water exposure, excessive pressure).

Support
For any warranty requests or questions, contact us at support@atlantic.com.